Healthcare Communications

Healthcare Communications has developed the #1 digital patient communications platform that delivers over 120 million interactions with NHS patients every year in partnership with 113 NHS Trusts.

Patient experience

Insights in an instant with our leading NHS Friends and Family Test solution achieving over 35% response rates. Our platform automatically collates, analyses and reports on feedback from all survey channels including text, kiosk, online, agent call, paper and patients can leave a voice recording on their experience!

Appointment management

Our appointment management solution is reducing DNA’s by up to 40% and generating annual Trust efficiencies of £1-£2 million! Our latest innovation, digital appointment letters is generating cost savings of 80%!

Since 2011, we have saved Trusts over £104 million by reducing missed appointments!

Visit stand 58 to discover:

Omnichannel communications: seamless integration of new and established channels including personalised patient communications
Kickstart your digital journey with digital appointment letters: instant delivery and significant cost savings by going paperless. 12 UK Trusts are already contracted to deliver digital letters!
Real time patient experience analytics and metrics including sentiment analysis
Accessibility: patients can view digital communications in 98 languages with 1 click
Integration to deliver automated appointment rescheduling
AI & chatbots: automated patient interactions within their channel of choice with agent fall over

Who should visit the stand?

Digital transformation managers, Head of Outpatients, CCIO’s, CIO’s, Head of Patient Experience, patient experience managers, IT managers, Project managers, decision makers and influencers.

Why should NHS visit the stand?

To discover the latest in digital health innovations driving cost savings and improving patient experience in hospitals.